Privacy Policy

Birchgrove Clinic Pty Ltd (ABN 44 696 521 874) provides online screening reports for adults who want a structured summary of ADHD, autism-related traits, mood, anxiety and functional impact.

Contact: info@birchgrove.health

We may collect:

• your name, email address and sign-in details
• your date of birth, state and contact information
• your questionnaire responses, including mental health symptoms, personal history, functioning, safety responses and related health information
• details for up to 2 supporting people you choose to nominate, such as their name, email address or mobile number
• information provided by supporting people, where they complete a questionnaire
• documents you choose to upload, including file details needed to store them and attach them to your issued report where technically supported
• payment, receipt or transaction status information from our payment provider, although we do not store full card details
• technical information such as device, browser, IP address, security logs and service usage information.

Your responses may include sensitive health information. By using the screening report service, submitting the questionnaire or uploading documents, you consent to Birchgrove Clinic collecting and using that information to provide the service.

This service is not used to provide emergency care, diagnosis, treatment, prescribing or ongoing clinical monitoring.

We use personal information to:

• create and issue your screening report
• invite up to 2 supporting people, where you ask us to do so
• include supporting person responses where received
• attach uploaded documents to your issued report where provided and technically supported
• send sign-in links, report links and service emails or SMS
• process payment and administer the service
• protect the service, investigate errors and prevent misuse
• meet legal, professional, record-keeping and regulatory obligations.

If you nominate a supporting person, you are responsible for confirming that you have their permission to provide their contact details. We use those details to invite them to complete the support person questionnaire.

Their responses may include personal information about you and about them. Where received, those responses may be included in your screening report.

We may share information with:

• you, through your secure report access
• supporting people, only to send or manage the support person questionnaire invitation
• technology providers who help us run forms, hosting, storage, email, SMS, payment, security and administration
• professional advisers, insurers, regulators or authorities where required by law or necessary to protect safety or legal rights.

We do not sell your personal information. We do not share your screening report with your GP, psychologist, psychiatrist or other health professional unless you choose to provide it to them or otherwise ask us to do so.

Some technology providers may store or process information outside Australia, including where cloud, form, email, SMS, payment or security services are hosted. Where this occurs, we take reasonable steps to use providers with confidentiality, security and privacy protections appropriate for the information handled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure authentication links, encrypted transport, audit logs and restricted administrative access.

No online service can be guaranteed to be completely secure. You should keep your email account secure and avoid sharing sign-in or report links with people who should not access your report.

We keep screening report records for as long as reasonably needed to provide the service, maintain business and health records, comply with legal obligations, resolve disputes and protect safety or legal rights.

Some health or business records may need to be retained for minimum periods required by law or professional obligations, and may not be able to be deleted on request.

You can ask to access or correct personal information we hold about you by contacting info@birchgrove.health. We may need to verify your identity before responding.

If you have a privacy complaint, please contact us first so we can review it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version will be published on this page.